Environment
Novell GroupWise Mobility Service
Novell Data Synchronizer Mobility Pack
Novell Data Synchronizer Mobility Pack
Situation
Unable to or can't perform device lookups of contacts after recently upgrading GMS
Resolution
If this happened after recently upgrading GMS versions, it's possible the database wasn't updated properly, please run the following from a terminal window:
/opt/novell/datasync/update.sh
/opt/novell/datasync/update.sh
Cause
Database schema was not updated, service version mismatch.