No users can login to ZENworks Reporting Server ZRS Jaspersoft

  • 7016259
  • 04-Mar-2015
  • 04-Mar-2015


Novell ZENworks Configuration Management 11.3


No users can login to the ZENworks Reporting Server after installation.

JasperServer.log with ldap logging enabled:

2015-03-04 16:22:54,690  INFO FilterBasedLdapUserSearch,Thread-1:91 - SearchBase not set. Searches will be performed from the root: 
2015-03-04 16:25:09,563 DEBUG FilterBasedLdapUserSearch,http-8443-6:109 - Searching for user 'sperrin', with user search [ searchFilter: '(cn={0})', searchBase: '', scope: subtree, searchTimeLimit: 0, derefLinkFlag: false ]
2015-03-04 16:25:09,622 DEBUG SpringSecurityLdapTemplate,http-8443-6:197 - Searching for entry in under DN '', base = '', filter = '(cn={0})'


During installation or ZRSConfig do not use  Use the fully qualified name of the LDAP Administrative user.  See also the documentation:

Username: For each login, ZENworks Reporting server uses a double user authentication process. This user from LDAP is the first authentication user of ZENworks Reporting. Specify the Username in Distinguished Name (DN) format. For example,
For eDirectory cn=ReadOnlyUser,o=mycompany
For Microsoft Active Directory cn=ReadOnlyUser,cn=users,dc=organization,dc=com