Cannot install NetIQ Cloud Access Office365 connector on IIS without getting "Please ensure that both IIS and ASP.NET 4.x features are installed" message

  • 7016235
  • 26-Feb-2015
  • 26-Feb-2015

Environment

NetIQ Cloud Access 2.1
IIS Server running on Windows 2012 R2
Office365 Connector

Situation

CloudAccess installed and working fine. Administrator wants to do the Office 365 connector install on a Windows 2012 R2 server, but the msi installer keeps returning a message on install that says that it requires IIS and ASP.NET 4 feature. The actual message returned on the installer is

"Please ensure that both IIS and ASP.NET 4.x features are installed"

Admin cannot get past this error that even though these components are installed (clearly documentedas part of pre-requisites).

Resolution

Make sure that all required features are enabled and not just the parent. IIS and ASP.NET were installed buy there was a child option under IIS called Application Development that in turn had a child feature called ASP. NET 4.5. Adding that feature allowed the install to complete successfully.

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