Repeated prompts to reauthenticate to Novell File Reporter web interface

  • 7016160
  • 06-Feb-2015
  • 06-Feb-2015


Novell File Reporter


After logging in to the Novell File Reporter web interface, administrators are returned to the login screen after less than a minute.


Exclude the following directories from real-time protection:
  • C:\Windows\Microsoft.NET\Framework64\
  • C:\inetpub\srs_root
It may also be helpful to exclude the following path:
  • C:\ProgramData\Novell\File Reporter\


Various real-time antivirus software services attempt to scan core ASP.NET framework files, including temporary files created in the .NET Framework's working directories. These generate errors in IIS, and once those errors reach an internal threshold, IIS silently restarts the File Reporter AppPool, closing all open sessions in the process.

Anti-virus applications known to cause this problem include:
  • McAfee VSE 8.8