Replying to an approval email with the text 'Reject' or 'No' results in the request being accepted.

  • Document ID:7016148
  • Creation Date:05-Feb-2015
  • Modified Date:05-Feb-2015
    • Micro Focus Products:
      Service Desk

Environment

Novell Service Desk

Situation

Replying to an approval email with the text 'Reject' or 'No' results in the request being accepted.

Resolution

Workaround:

Clear out the contents of the original mail first, before sending the reply.

Status

Reported to Engineering