iPhone 8.x lock screen notification doesn't update

  • 7016117
  • 29-Jan-2015
  • 18-Jun-2015


Novell GroupWise Mobility Service
Novell Data Synchronizer Mobility Pack


iPhone 8.x doesn't update lock screen notification


This is a device specific issue in iOS.

Additional Information

When an iPhone on the 8.x operating system receives a message, the lock screen identifies there is a new message. If a user then logged into a computer client, whether WebAccess of Windows GroupWise Client, and then viewed the new message, the lock screen never updates, and the notification shows an unread message until the iPhone user unlocks their phone.

An example explanation of this can be found at http://forums.whirlpool.net.au/archive/2317784