iPrint Appliance Windows Renderer status: Configuration Failed

After installing the Windows remote renderer software to a Windows machine, configuring the renderer, and registering the renderer from the iPrint Appliance Renderer Management Console (https://<ip address>:9443), the Windows remote renderer status shows:

Configuration Failed

1. Cause the renderer workstation to be able to resolve the DNS name of the iPrint Appliance server.
   
• Add a record for the iPrint Appliance server name to the DNS server
• Ensure the Windows workstation's DNS server address shows the DNS server which you added the record
• Ensure a ping of the iPrint Appliance DNS name resolves to the IP address of the iPrint Appliance server.
• or
  
• Add an entry to the workstation's hosts file.
• Run NotePad in "run as administrator" mode.
• Choose File -> Open and browse to c:\windows\system32\drivers\etc\hosts
• Change the "Text Documents (*.txt)" to "All Files"
• Open the hosts file
• Add the IP address and DNS name of the iPrint Appliance server
• Save the file
2. Manually Remove Inactive Renderer
• Steps for 2.x
  
• rcnovell-iprint-mobile stop
• iprintmobile_config_renderer -l
• Copy the long ID between the first two pipe ( | ) characters
• iprintmobile_config_renderer -r <rendererID>
• Replace <rendererID> with the long ID copied in the above step
• If more than one renderer is listed, remove those other renderers as well
• rcnovell-iprint-mobile start
• Steps for 3.x
• Run these commands:
• rcnovell-iprint-mobile stop
• su - tomcat -c "/usr/sbin/orientdb-console"
• Yes, quotes are needed
• connect plocal:/var/opt/novell/iprintmobile/databases/iprint admin admin
• Determine if the remote renderer shows a configured from the server:
• list classes
• Example of not configured:
• |93|Renderer |  |renderer(67),renderer_1(68) |0|
• Example of configured:
• |93|Renderer |  |renderer(67),renderer_1(68) |1|
  
• Delete from Renderer
• quit
  
• rcnovell-iprint-mobile start
• Steps for 4.x
• Contact Micro Focus Support
  
3. Re-register the renderer
• Go to the iPrint Appliance Management console:
• https://<ip address of iPrint Appliance>:9443/iprintconfig/renderers
• Click New and follow the steps to register the Windows renderer.

The renderer workstation is unable to resolve the DNS name of the iPrint Appliance server.