Environment
Novell iPrint Appliance 2.x
Novell iPrint Appliance 3.x
Situation
After installing the Windows remote renderer software to a Windows machine, configuring the renderer, and registering the renderer from the iPrint Appliance Renderer Management Console (https://<ip address>:9443), the Windows remote renderer status shows:
Configuration Failed
Resolution
- Cause the renderer workstation to be able to resolve the DNS name of the iPrint Appliance server.
- Add a record for the iPrint Appliance server name to the DNS server
- Ensure the Windows workstation's DNS server address shows the DNS server which you added the record
- Ensure a ping of the iPrint Appliance DNS name resolves to the IP address of the iPrint Appliance server.
- or
- Add an entry to the workstation's hosts file.
- Run NotePad in "run as administrator" mode.
- Choose File -> Open and browse to c:\windows\system32\drivers\etc\hosts
- Change the "Text Documents (*.txt)" to "All Files"
- Open the hosts file
- Add the IP address and DNS name of the iPrint Appliance server
- Save the file
- Manually Remove Inactive Renderer
- Steps for 2.x
- rcnovell-iprint-mobile stop
- iprintmobile_config_renderer -l
- Copy the long ID between the first two pipe ( | ) characters
- iprintmobile_config_renderer -r <rendererID>
- Replace <rendererID> with the long ID copied in the above step
- If more than one renderer is listed, remove those other renderers as well
- rcnovell-iprint-mobile start
- Steps for 3.x
- Run these commands:
- rcnovell-iprint-mobile stop
- su - tomcat -c "/usr/sbin/orientdb-console"
- Yes, quotes are needed
- connect plocal:/var/opt/novell/iprintmobile/databases/iprint admin admin
- Determine if the remote renderer shows a configured from the server:
- list classes
- Example of not configured:
- |93|Renderer | |renderer(67),renderer_1(68) |0|
- Example of configured:
- |93|Renderer | |renderer(67),renderer_1(68) |1|
- Delete from Renderer
- quit
- rcnovell-iprint-mobile start
- Steps for 4.x
- Contact Micro Focus Support
- Re-register the renderer
- Go to the iPrint Appliance Management console:
- https://<ip address of iPrint Appliance>:9443/iprintconfig/renderers
- Click New and follow the steps to register the Windows renderer.
Cause
The renderer workstation is unable to resolve the DNS name of the iPrint Appliance server.