Error 404 Connecting to ZCC following DNS Name Change

• DNS Name recently changed
• Error logging in to ZENworks Control Center
• 404 Error
• The page requested could not be found
• Refer ZCC.log for error messages or additional information
• If the error persists, contact Novell Technical Support.
• http://servername/zenworks-ping fails with error
• HTTP Status 504 - 
• type Status report
• message description The server received a timeout from an upstream server while acting as a gateway or proxy.

<?xml version="1.0" encoding="UTF-8" standalone="no"?>

<!DOCTYPE properties SYSTEM "http://java.sun.com/dtd/properties.dtd">

<properties>

<comment> ZENworks datamodel session configuration</comment>

<entry key="Zone">pink_Zone</entry>

<entry key="Embedded">true</entry>

<entry key="MaxInvUIIdleTimeExcessConnections">120</entry>

<entry key="AcquireIncrement">5</entry>

<entry key="OEM Database">true</entry>

<entry key="MaxPoolSize">100</entry>

<entry key="MinPoolSize">5</entry>

<entry key="MaxIdleTimeExcessConnections">120</entry>

<entry key="Engine">zenworks_pink_Zone</entry>

<entry key="MinInvUIPoolSize">5</entry>

<entry key="Type">sql-anywhere</entry>

<entry key="InvUIAcquireIncrement">5</entry>

<entry key="IdleTestPeriod">600</entry>

<entry key="Database">zenworks_pink_Zone</entry>

<entry key="Server">floyd.darkside.themoon.com</entry>

<entry key="MaxIdleTime">3600</entry>

<entry key="Session">com.novell.zenworks.datamodel.session.hibernate.HibernateDataModelSession</entry>

<entry key="Port">2638</entry>

<entry key="MaxInvUIIdleTime">3600</entry>

<entry key="InvUIIdleTestPeriod">600</entry>

<entry key="MaxInvUIPoolSize">100</entry>

</properties>

Documentation for DNS Name change process does not include changing these files.  A request to update the documentation has been logged.

• ZENworks 11.3 Documentation was correctly followed after the DNS name of a server was changed (currently February 2014 edition)
• TID 7015138 followed
• Adding the old DNS name to the hosts file works around the problem