Analyzer for Identity Manager will not start on Linux

  • 7015951
  • 04-Dec-2014
  • 04-Dec-2014

Environment

Analyzer for Identity Manager 4.5
SLES 11 SP3

Situation

Analyzer 4.5 installed on a Gnome Desktop, install appears successful but when the desktop icon for Analyzer is selected, nothing happens.
To troubleshoot this issue,  check the properties of the icon and it should have the command
/opt/netiq/tools/Analyzer/Analyzer
Open a terminal session and run this command, there should be more information as to why the application did not start.

There might be an error like
# A fatal error has been detected by the Java Runtime Environment:
#
#  SIGSEGV (0xb) at pc=0xa656bc26, pid=5803, tid=4138043456
#
# JRE version: Java(TM) SE Runtime Environment (7.0_65-b17) (build 1.7.0_65-b17)
# Java VM: Java HotSpot(TM) Client VM (24.65-b04 mixed mode linux-x86 )
# Problematic frame:
# C  [libxul.so+0x96ac26]  JSD_DebuggerOnForUser+0x35d74

See /opt/netiq/tools/Analyzer/Analyzer/hs_err_pid5803.log for more information

 

Resolution

Add the following to the analyzer.ini file

-Dorg.eclipse.swt.browser.XULRunnerPath=/usr/lib/xulrunner-1.9.2/

Analyzer then launches successfully.

This issue is documented in product documentation.
https://www.netiq.com/documentation/idm45/setup_guide/data/b18s4sjn.html