Getting OutOfMemory errors after upgrading Sentinel Log Manager to 1.2.2.0

  • 7015924
  • 25-Nov-2014
  • 25-Nov-2014

Environment

NetIQ Sentinel Log Manager 1.2.2.0

Situation

After upgrading to Sentinel Log Manager 1.2.2.0, searches containing a large number of events, (more than 300,000), cause Sentinel Log Manager to become unresponsive and the searches will not finish. Reviewing the server0.0.log will reveal the following entries:
IO Error performing search for the day Oct 01, 2014 (UTC).; Exception 
Map failed; java.io.IOException; ; Caused by Map failed; java.lang.OutOfMemoryError;

Resolution

Workaround:

1. Log in to the server

2. Edit the file /etc/security/limits.conf
    vi /etc/security/limits.conf

3. At the bottom of the file, locate the following entries:    
novell soft as
novell hard as

4. Complete these two lines as follows:
novell soft as unlimited
novell hard as unlimited

5. Save the file.

6. Restart Sentinel Log Manager

Cause

There was a problem with the install script that was defining entries for Virtual Address Space for the novell user in the limits.conf file however the value being passed in to this parameter was not defined. The end result was an undefined value in the limits.conf causing the hard and soft limits for the novell users Virtual Address space to be undefined.

Status

Reported to Engineering

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