Environment
NetIQ Identity Manager Engine
NetIQ Identity Manager Engine Functionality
Situation
User wants to send HTML emails with Graphics in them. In some cases it works, but in other cases it does not work.
Resolution
Problem happens with a non-root install, in a root install it works. For a non-root install you have to change the "includes" setting for the Notification Templates.
Set the system property "com.novell.nds.dirxml.util.mail.templatepath" to contain to complete path of the location of the files.