Identity Manager HTML mails does not contain any graphics

  • 7015909
  • 19-Nov-2014
  • 20-Nov-2014


NetIQ eDirectory
NetIQ Identity Manager


Mails being send in a non-root install of Identity Manager do no contain any graphics.


There is a java parameter which can be set to point to where the include files are stored; "com.novell.nds.dirxml.util.mail.templatepath".

To solve this update the driverset;

1) Designer -> Project -> DriverSet -> right click -> Properties -> Java -> JVM Options:
-Dcom.novell.nds.dirxml.util.mail.templatepath=<full path of where the files are stored>

2) Deploy the changes

3) Restart eDirectory (this is mandatory)

The mails should now contain the intended includes.


Using the "do-send-email-from-template" token it is possible to send HTML mails based on templates which contain something like:
        <img ALT="your image" SRC="cid:powered_by_novell.gif" height="29" width="80"/>
This will include the "powered_by_novell.gif" in the mail.

In a normal install these files are place in /opt/novell/eDirectory/lib/dirxml/rules/manualtask/mt_files, but in a non-root install that directory no longer there, nor would it work if one would manually create it.