ZENworks Workstations not Updating IP and DNS Information

• The IP address or DNS name of a ZENworks agent device is changed
• The ZENworks agent on the device is refreshed
• The agent properties page on the workstation still shows the old IP address and DNS name of the device
• ZENworks Control Center (ZCC) still shows the old IP address and DNS name of the device
• One of the Primary servers shows 11.2.0 as the agent version even though it has been updated past that version properly
• The version.txt file is missing from one of the Primary servers

The following could be seen in the zmd-messages.log on the agent devices:

ERROR:
[RegistrationManager] [] [ZenException during RegisterDevice after IP address change. Unexpected server result. Server code: -37. Server message Newer agent version than server version: agentVersion: 11.2.4.34001 Monthly Update 1 serverVersion: 0 DeviceGUID: bd864b8009d52e4baa8abb264f338ba6]

1. Verify that the last ZENworks System Update finished successfully on the server:
2. • Check the end of the system-update.log of the last system update. Make sure there are no errors:
     Windows: %ZENWORKS_HOME%\logs\system-update\<update-GUID>\system-update.log
     Linux: /var/opt/novell/log/zenworks/system-update/system-update.log
3. Reinstall the novell-zenworks-version package on the problem Primary server:
4. • Windows: msiexec -i "%ZENWORKS_HOME%\install\downloads\msi\novell-zenworks-version-<current-version>.msi"
   • Linux: rpm -Uvh /opt/novell/zenworks/install/downloads/rpm/novell-zenworks-version-<current-version>.noarch.rpm

The version.txt file was missing from one of the Primary servers. The agents failed to register because the agent version was higher than the server version.