ZENworks Workstations not Updating IP and DNS Information

  • 7015834
  • 27-Oct-2014
  • 27-Oct-2014


Novell ZENworks Configuration Management 11.2


  • The IP address or DNS name of a ZENworks agent device is changed
  • The ZENworks agent on the device is refreshed
  • The agent properties page on the workstation still shows the old IP address and DNS name of the device
  • ZENworks Control Center (ZCC) still shows the old IP address and DNS name of the device
  • One of the Primary servers shows 11.2.0 as the agent version even though it has been updated past that version properly
  • The version.txt file is missing from one of the Primary servers
The following could be seen in the zmd-messages.log on the agent devices:

[RegistrationManager] [] [ZenException during RegisterDevice after IP address change. Unexpected server result. Server code: -37. Server message Newer agent version than server version: agentVersion: Monthly Update 1 serverVersion: 0 DeviceGUID: bd864b8009d52e4baa8abb264f338ba6]


  1. Verify that the last ZENworks System Update finished successfully on the server:
    • Check the end of the system-update.log of the last system update. Make sure there are no errors:
      Windows: %ZENWORKS_HOME%\logs\system-update\<update-GUID>\system-update.log
      Linux: /var/opt/novell/log/zenworks/system-update/system-update.log
  2. Reinstall the novell-zenworks-version package on the problem Primary server:
    • Windows: msiexec -i "%ZENWORKS_HOME%\install\downloads\msi\novell-zenworks-version-<current-version>.msi"
    • Linux: rpm -Uvh /opt/novell/zenworks/install/downloads/rpm/novell-zenworks-version-<current-version>.noarch.rpm


The version.txt file was missing from one of the Primary servers. The agents failed to register because the agent version was higher than the server version.