Environment
NetIQ Access Manager 4.0
NetIQ Access Manager 4.0.1
NetIQ Access Manager 4.0.1 HF1
NetIQ Access Manager 4.1
NetIQ Access Manager 4.0.1
NetIQ Access Manager 4.0.1 HF1
NetIQ Access Manager 4.1
Situation
- NetIQ Access Gateway Appliance has been configured to retrieve security patches as documented in section: "Installing or Updating Security Patches for Access Manager Appliance"
- all security patches have been installed running: "zypper refs", "zypper up"
- the loopback interface got lost after adding / removing an IP address and rebooting the appliance
Resolution
- This issue has been fixed with NAM 4.0.2 and NAM 4.1.1
- Workaround:
- re-create the loopback interface config file "/etc/sysconfig/network/ifcfg-lo" either by copying it from another SLES based system or another Access Gateway Appliance.
- create a backup of the re-created loopback config file: "/etc/sysconfig/network/ifcfg-lo" like "/etc/sysconfig/network/lo.backup"
- edit the "/opt/novell/devman/jcc/scripts/postsysconfig.sh" and add the following entry:
"cp /etc/sysconfig/network/lo.backup /etc/sysconfig/network/ifcfg-lo". This script will be executed executed after all other system configurations are done, like dns, routes, network, etc.