Upgrading 10.3.4 second primary to 11.2 returns failed authentication error

  • 7015768
  • 14-Oct-2014
  • 14-Oct-2014

Environment

Novell ZENworks Configuration Management 10.3 Installation - Server
Novell ZENworks Configuration Management 11.2 Installation - Server

Situation

Upgrading a second primary server from 10.3.4 to 11.2.0 with MSSQL on first primary.
In ZENworks_Upgrade.log Error:  "Exception while determing first primary upgrade .."
In ZENworks_Upgrade.log Error:  "Exception while connecting to database .."

Resolution

The primary servers zdm.xml file needs the <entry key="Server">127.0.0.1</entry> to point to the DNS name of the primary server hosting the database.
Change the address from loop-back address to the DNS name and restart the Novell Zenworks Server service.

Cause

The configuration web service will post the address from the zdm.xml file for other services to use. If pointing to incorrect address the installer in this case will be looking on the local server for the database.

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