Further information regarding these security issues can be found here:
For Novell Service Desk running on SLES operating system, please refer to TID 7015702, which provides specific instructions on how to apply the patch to the Operating System to address this issue.
For Novell Service Desk Virtual Appliance, please use the information provided in this document in order to overcome this vulnerability.
This patch applies only to Novell Service Desk Virtual Appliance. On the other hand, this patch will also be automatically included in any future update for Novell Service Desk Appliance.
If the root password was not set during deployment.
Login to Appliance console via ESx client(vSphere) and
select Appliance -> option 1
select Change root password -> option 7
select Enter new password -> option 1
Transfer the patch script:
Transfer/copy shellshock_nsdpatch.sh to NSD Appliance using sftp/scp/winscp to /tmp
Update the rpm packages :
Login into the appliance as root user and execute the following command to update the packages.
# cd /tmp
Verify the installation :
In order to verify the Updates are Applied, use the following commands and compare the outputs.
# rpm -qa | grep bashIf there are any issues in applying this patch, please contact Novell technical support for assistance.
# rpm -qa | grep libreadline5