Environment
Novell ZENworks Configuration Management 11 Installation -
Agent
Novell ZENworks Desktop Management 7.1
Novell ZENworks Desktop Management 7.1
Situation
ZENworks 11.x agent installation fails on ZENPreAgent
The following messages can be seen in the Application Event logs:
ERROR:
[ bei System.Threading.ThreadHelper.ThreadStart_Context(Object state) ]
Previous agent uninstallation failure: msiexec error:1605
ERROR:
[ bei ZENPreAgent.PreAgentStatus.SendStatus(String msgKey) ]
Logging status:PRE_AGENT_ERR_UNINSTALL_FAILED
The following error can be seen in the PreviousAgentUninstallLog.txt:
ERROR:
Found a previous agent with ProductCode: {B74EF7F9-57F4-4772-805E-74D3C2C4A070}
Executing command: C:\WINDOWS\system32\msiexec /qn /x {B74EF7F9-57F4-4772-805E-74D3C2C4A070} REBOOT=ReallySuppress
Previous agent uninstallation failure: msiexec error:1605
The following messages can be seen in the Application Event logs:
ERROR:
[ bei System.Threading.ThreadHelper.ThreadStart_Context(Object state) ]
Previous agent uninstallation failure: msiexec error:1605
ERROR:
[ bei ZENPreAgent.PreAgentStatus.SendStatus(String msgKey) ]
Logging status:PRE_AGENT_ERR_UNINSTALL_FAILED
The following error can be seen in the PreviousAgentUninstallLog.txt:
ERROR:
Found a previous agent with ProductCode: {B74EF7F9-57F4-4772-805E-74D3C2C4A070}
Executing command: C:\WINDOWS\system32\msiexec /qn /x {B74EF7F9-57F4-4772-805E-74D3C2C4A070} REBOOT=ReallySuppress
Previous agent uninstallation failure: msiexec error:1605
Resolution
Download the Microsoft MsiZap.exe utility and copy it the failing
workstation
NOTE: MsiZap.exe is a Microsoft utility. The tool itself is in no way supported by Novell.
Run the following command on the failing workstation:
MsiZap.exe T {B74EF7F9-57F4-4772-805E-74D3C2C4A070}
NOTE: MsiZap.exe is a Microsoft utility. The tool itself is in no way supported by Novell.
Run the following command on the failing workstation:
MsiZap.exe T {B74EF7F9-57F4-4772-805E-74D3C2C4A070}
Cause
The ZEN 7 agent didn't uninstall properly. There were still entries
for the old agent left on the device that prevented the new
install.