How to use supportconfig on a DSfW server

  • 7015712
  • 30-Sep-2014
  • 03-Apr-2015


Novell Open Enterprise Server 11 Support Pack 2 (OES11SP2)
Novell Open Enterprise Server 11 Support Pack 1 (OES11SP1)
Domain Services for Windows


How to use supportconfig on a DSfW server
Using supportconfig on a DSfW server
Updates to supportconfig


The September 2014 SLES patches include a supportconfig updated to gather DSfW information.

The file name in the supportconfig is called novell-dsfw.txt

If you have a SR opened with support you can get the supportconfig analyzed by running supportconfig -ur $srnum where $srnum is your 11 digit service request number.  A html report will be given which will list Critical, Warning, and Recommended messages.  Some will have TIDs and/or videos to apply to fix the issue or even an update to apply to resolve an issue.

There are additional commands that can be ran in the supportconfig if if the ADM_PASSWD variable is set which is the password for administrator.  

To export the password do:
export ADM_PASSWD=administratorPasswordHere

This will allow commands that require a kerberos ticket to run.  The command are:

  • klist
  • ldapsearch -Y GSSAPI -b “” -s base
  • ldapsearch -Y GSS-SPNEGO -b “” -s base
  • smbclient //localhost/sysvol -k -I <ipaddress> -c showconnect
  • smbclient //localhost/netlogon -k -I <ipaddress> -c showconnect
When the supportconfig has completed I would recommend deleting the export ADM_PASSWD=administratorPasswordHere from the bash history file.  One way to delete the the line is to first list the history with the command:
Take note of the line, for this example the line will be 120, and use history -d $num where $num is the line number
history -d 120

Another option to return just DSfW information and place it in the /tmp directory is to run:
supportconfig -kt /tmp -i OES,DSFW

This will not upload to Novell for the supportconfig to be analyzed.  It is create the novell-dsfw.txt file files to look at.