ZENworks Server Install Fails with Certificate Error

  • Document ID:7015603
  • Creation Date:27-Aug-2014
  • Modified Date:27-Aug-2014
    • Micro Focus Products:
      ZENworks Configuration Management

Environment

Novell ZENworks Configuration Management
Linux Primary server

Situation

Installing a second primary server into the zone
Internal certificates are being used
The ZENworks certificate for the original primary server was minted with the hostname of the server

The following error is seen in the ZENworks_Install_<date>_<time>.log:

ERROR:
Unable to export ssl certificates
com.novell.zenworks.configure.ConfigureException: Unable to export ssl certificates
Caused by: com.novell.zenworks.configure.ConfigureException: Unable to load certificate
Caused by: java.io.FileNotFoundException: /etc/opt/novell/zenworks/security/server.cert (No such file or directory)
Unable to load certificate
com.novell.zenworks.configure.ConfigureException: Unable to load certificate
Caused by: java.io.FileNotFoundException: /etc/opt/novell/zenworks/security/server.cert (No such file or directory)
Exception while creating deployment packages.
com.novell.zenworks.configure.ConfigureException: Failed to create package.

Resolution

Do the following on the failing server:
  1. Rollback the primary server installation
  2. Add an entry for the original primary server to /etc/hosts
  3. Run the primary server installation again

Cause

The new server cannot resolve the original server properly to create the new certificate.