CLE fails when Zen Client is installed, and Novell Client is in "passive" mode

  • Document ID:7015594
  • Creation Date:26-Aug-2014
  • Modified Date:28-Aug-2014
    • Micro Focus Products:
      Client for Open Enterprise Server (Novell Client)
      Identity Manager
      SecureLogin
      ZENworks Desktop Management

Environment

Windows 7 workstation
Client Login Extension (CLE) version: 3.7.3
Zen Client version: 11.2.4.34001
Novell Client version: 2 SP3 Win7 IR8
Novell Client in passive mode (Novell Logon=off)

Situation

Clicking "forgotten password" link on the Windows 7 authentication tile fails to take user to change password page.
CLE link fails to open.
Nothing happens when user clicks "forgotten password."
Problem occurs when "Login with Non-Novell credential provider = On"  (Novell Client properties > Advanced Login)
Problem does not occur when "Login with Non-Novell credential provider = Off" 
Problem does not occur without the Zen Client installed, regardless of setting for "Login with Non-Novell credential provider"

Resolution

Bug report has been entered.

Workaround is to set "Login with Non-Novell credential provider" to "Off."

Status

Reported to Engineering