Unable to connect any devices for recently added users

  • 7015582
  • 25-Aug-2014
  • 25-Aug-2014

Environment

Novell GroupWise Mobility Service
Novell Data Synchronizer Mobility Pack

Situation

Unable to connect any devices for recently added users
Can't sync any devices for user account
User account shows no current devices
Unable to verify account information

Resolution

Verify the user is in a Synced User State from Mobility Admin console.
For details, please refer to Monitoring User Status from GroupWise Mobility Service 2.0 Administration Guide.

The Mobility-Agent will refuse device connections for a user account until the user appears in WebAdmin with User State as Synced.

Cause

Devices will be blocked for a user account during the Syncing-Init and Sync-Validate states. Once the user appears as Synced, then device connections will be allowed.

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