Environment
Novell ZENworks Configuration Management 11.3.1 System Update
Novell ZENworks Configuration Management 11.3.2 System Update
Novell ZENworks Configuration Management 11.3.2 System Update
Situation
Device with an ZCM 11.2.x agent gets updated to 11.3.1 or to 11.3.2
A ZCM remote session is open to the updating device.
System update goes into error status.
The system-update.log files contains a messages that the file C:\Program Files (x86)\Novell\ZENworks/conf/novell-rm-audit.xml is in use. From a German language device:
"...
[ERROR] [08.05.2014 10:25:24.060] [1656] [ZENUpdater] [] [SYSTEM] [SystemUpdate] [ERROR_DELETING_FILE] [ERROR] [C:\Program Files (x86)\Novell\ZENworks/conf/novell-rm-audit.xml,Der Prozess kann nicht auf die Datei "C:\Program Files (x86)\Novell\ZENworks/conf/novell-rm-audit.xml" zugreifen, da sie von einem anderen Prozess verwendet wird.] [] [] [ZENworks]
..."
A ZCM remote session is open to the updating device.
System update goes into error status.
The system-update.log files contains a messages that the file C:\Program Files (x86)\Novell\ZENworks/conf/novell-rm-audit.xml is in use. From a German language device:
"...
[ERROR] [08.05.2014 10:25:24.060] [1656] [ZENUpdater] [] [SYSTEM] [SystemUpdate] [ERROR_DELETING_FILE] [ERROR] [C:\Program Files (x86)\Novell\ZENworks/conf/novell-rm-audit.xml,Der Prozess kann nicht auf die Datei "C:\Program Files (x86)\Novell\ZENworks/conf/novell-rm-audit.xml" zugreifen, da sie von einem anderen Prozess verwendet wird.] [] [] [ZENworks]
..."
The error from an English language log:
[ERROR] [03/02/2015 10:21:00.393] [4932] [ZENUpdater] [] [s04173] [SystemUpdate] [ERROR_DELETING_FILE] [ERROR] [C:\Program Files (x86)\Novell\ZENworks/conf/novell-rm-audit.xml,The process cannot access the file 'C:\Program Files (x86)\Novell\ZENworks/conf/novell-rm-audit.xml' because it is being used by another process.] [] [] [ZENworks]
Resolution
Ensure that there is no active remote session to the updating device.
Additional Information
This is not seen when updating a 11.3.x device to 11.3.1.