System update fails related to remote management

  • 7015538
  • 15-Aug-2014
  • 02-Mar-2015


Novell ZENworks Configuration Management 11.3.1 System Update
Novell ZENworks Configuration Management 11.3.2 System Update


Device with an ZCM 11.2.x agent gets updated to 11.3.1 or to 11.3.2

A ZCM remote session is open to the updating device.

System update goes into error status.

The system-update.log files contains a messages that the file C:\Program Files (x86)\Novell\ZENworks/conf/novell-rm-audit.xml is in use. From a German language device:
[ERROR] [08.05.2014 10:25:24.060] [1656] [ZENUpdater] [] [SYSTEM] [SystemUpdate] [ERROR_DELETING_FILE] [ERROR] [C:\Program Files (x86)\Novell\ZENworks/conf/novell-rm-audit.xml,Der Prozess kann nicht auf die Datei "C:\Program Files (x86)\Novell\ZENworks/conf/novell-rm-audit.xml" zugreifen, da sie von einem anderen Prozess verwendet wird.] [] [] [ZENworks]

The error from an English language log:
[ERROR] [03/02/2015 10:21:00.393] [4932] [ZENUpdater] [] [s04173] [SystemUpdate] [ERROR_DELETING_FILE] [ERROR] [C:\Program Files (x86)\Novell\ZENworks/conf/novell-rm-audit.xml,The process cannot access the file 'C:\Program Files (x86)\Novell\ZENworks/conf/novell-rm-audit.xml' because it is being used by another process.] [] [] [ZENworks]


Ensure that there is no active remote session to the updating device.

Additional Information

This is not seen when updating a 11.3.x device to 11.3.1.