After installing GroupWise WebAccess 2014 on an OES server, Novell-Tomcat6 shows as dead

  • 7015536
  • 14-Aug-2014
  • 26-Aug-2014

Environment

Novell GroupWise 2014

Situation

Installing GroupWise WebAccess 2014 on an OES server causes Novell-Tomcat6 to show as dead
Unable to start novell-tomcat6 (gw14 webacc)
novell-tomcat6 fails to start
novell-tomcat6 is not running
can't start novell-tomcat6

Resolution

  1. Launch Yast2 and select Software Management
  2. In the search field, type tomcat
  3. Right-click novell-web-config and select update
  4. Click accept to apply changes and install the update
          Note: The novell-web-config version should be at least 2.4.1-0.5.18.1, if not properly registered, the update
          may not show. If this is the case, please register OES and add the update channel.
  5. Launch a terminal and type rcnovell-tomcat6 restart

Cause

GroupWise 2014 updates Tomcat6, but not the Novell-Tomcat6 component causing it to stop working if updates have not been ran.

Status

Reported to Engineering

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