After updating Microsoft Office 2010 single Office components are missing from device inventory

  • Document ID:7015383
  • Creation Date:17-Jul-2014
  • Modified Date:03-Aug-2015
    • Micro Focus Products:
      ZENworks Asset Management
      ZENworks Configuration Management

Environment

Novell ZENworks Configuration Management 11.2 Inventory
Novell ZENworks Configuration Management 11.3 Inventory

Situation

Microsoft Office 2010 is updated with SP1 or SP2

Inventory still shows MS Office 2010 without updated version and the single Office components are missing completely.

Resolution

Workaround
Trigger a full inventory scan on affected device:
  1. ZCM 11.3 and newer: Run the command zac inv -f scannow
  2. Older ZCM versions: Delete the existing *.xml files in the folder %zenworks_home%\work\inventory

Cause

After updating Microsoft Office 2010 with SP1 or SP2, the overall suite version appears to be still the original version while the different single components include the actual SP version.

This leads to confusion in ZCM inventory as to which are the current installed Office products.

Status

Reported to Engineering

Additional Information

Ideally a device does a full inventory scan only initially after ZCM agent install. After this the agent normally only does delta inventory scan report uploads with the detected changes. Only if a specific delta inventory scan result does not get uploaded or processed correctly but newer ones already ready to get processed, ZCM enforces a new full scan report.