All documents attached to an email message show zero bytes in Webaccess

  • Document ID:7015359
  • Creation Date:14-Jul-2014
  • Modified Date:14-Jul-2014
    • Micro Focus Products:
      GroupWise
    • SUSE Products:
      SUSE Linux Enterprise Server

Environment

SUSE Linux Enterprise Server 11
Novell GroupWise 2014
Novell GroupWise 2012

Situation

All documents attached to an email message show zero bytes
Unable to properly attach attachments in WebAccess
Unable to send attachments from WebAccess
catalina.out shows permission denied error messages

Resolution

Steps to fix the issue:
  1. Browse to /var/opt/novell/groupwsie/webaccess
  2. Make sure that temp folder exists and if it doesn't create a temp folder
  3. Change the ownership of the logs, temp and users folder using
    chown tomcat.tomcat logs
    chown tomcat.tomcat temp
    chown tomcat.tomcat use    rs
  4. Restart Tomcat by typing rctomcat6 restart or rcnovell-tomcat6 restart