Jasper server 5 ZRS install fails when using folder redirection

  • Document ID:7015274
  • Creation Date:24-Jun-2014
  • Modified Date:24-Jun-2014
    • Micro Focus Products:
      ZENworks Configuration Management

Environment

Novell ZENworks Configuration Management 11.3

Situation

When folder redirection is used to redirect Desktop, ZENworks Reporting Server - ZRS fails.

ERROR (from installation log):

Install Directory:        \:\ProgramData\Microsoft\Windows\Start Menu\Programs\JasperReports Server 5.0.1\
ERROR - java.lang.Exception: Failed to create directory: \:\ProgramData\Microsoft\Windows\Start Menu\Programs\JasperReports Server 5.0.1

Resolution

Do not use folder redirection for the Administrator account installing ZRS 5 Jaspersoft.

Status

Reported to Engineering