Errors in ZCC after upgrade to ZENworks 11 SP3 (11.3)

  • 7015268
  • 23-Jun-2014
  • 23-Jun-2014


Novell ZENworks Configuration Management 11.3 System Update


Update for ZENworks (11 SP3) has been run on the primary server
Update finished with errors
The user source is no longer visible
The ZENworks 11 SP3 media was extracted to the file system of the server and run from there

The following error is seen in ZCC (ZENworks Control Center) when visiting the Configuration page:

The AdminService has not been set. Failed to retrieve license information.: org.hibernate.exception.SQLGrammarException: could not load an entity: [com.novell.zenworks.datamodel.objects.folders.Folder#ed35688c14fc34f0e02dd0f296d162ef]

The following error could be seen in the ZENworks_Upgrade_<date>_<time>.log.xml:

Error occurred while importing the update into zone. Check the system-update-import.log in the logs directory for more details.

The following error could be seen in the system-update-import.log:

Unable to download content (novell-zenworks-assetmanagementmodule-langs-client- from server (file://C:\TEMP\ZENworks11SP3a\Common).  Will not retry] [ Source 'C:\TEMP\ZENworks11SP3a\Common\novell-zenworks-assetmanagementmodule-langs-client-' does not exist
[Error downloading update] [com.novell.zenworks.systemupdate.exceptions.SystemUpdateException: Unable to download content for command (5f2efa551d499b757a5acb0a78685ac0) from any server
[Error importing system update contents] [com.novell.zenworks.systemupdate.exceptions.SystemUpdateException: Error importing system update contents


  1. Restore the database backup taken in preparation for the upgrade
  2. Rerun the upgrade from a DVD of the ZENworks 11 SP3 media

Additional Information

The error seen in ZCC is caused because the database schema has been upgraded, but the server code hasn't been. The old version of the server doesn't know how to read the new database schema.