How do I collect logs for DRA Aegis Adapter issues?

  • Document ID:7015246
  • Creation Date:19-Jun-2014
  • Modified Date:15-Oct-2014
    • Micro Focus Products:
      Aegis

Environment

NetIQ Aegis 2.x
NetIQ Aegis 3.x
NetIQ Aegis DRA Adapter 2.0
 

Situation

How do I collect logs for DRA Aegis Adapter issues?

Resolution

Before logs are collected the Aegis logging needs to be set to 5 in the following registry keys:

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\NetIQ\AegisIQConnect\logLevel
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\NetIQ\AegisIQConnect73\logLevel
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\NetIQ\ProcessGovernance\logLevel
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\NetIQ\ResourceManagementService\logLevel

After changing the logging level restart all the Aegis services listed below:

- NetIQ Aegis Activity Broker
- NetIQ Aegis Namespace Provider
- NetIQ Aegis Engine

At this time you can reproduce the issue; and collect/compress the log files from the path:

\Program Files (x86)\NetIQ\Aegis\IQConnect73\log