LG Optimus forwarded messages show encoded message body with attachment

  • 7015238
  • 19-Jun-2014
  • 19-Jun-2014

Environment

Novell GroupWise Mobility Service 2.0
Novell GroupWise 2014
Novell GroupWise 2012 Support Pack 2

Situation

When message with attachment is forwarded to internal or external users, message body shows in encoded format. 

Resolution

  1. Download Novell Cool Solutions Tool - dsapp Mobility Administration to the Mobility server:
    • From a terminal window, enter the following: wget -q ftp://ftp.novell.com/outgoing/dsapp.tgz
    • Untar the download: tar xzf dsapp.tgz
    • Run dsapp.sh from a terminal window: ./dsapp.sh from the current directory
    • dsapp.sh should now present a menu in the terminal window

  2. Select Register & Update | Apply FTF / Patch Files, select
    Fix LG Optimus fwd attachment encoded (GMS 2.0.1.53 only)

Additional Information

  1. Please follow the steps below to manually download and apply the FTF patch files on a GMS 2.0.1.53 system only:
    • Verify the GMS server is 2.0.1.53 by entering the following command:
      cat /opt/novell/datasync/version
    • Download the following to the server: wget ftp://ftp.novell.com/882909.zip
    • Unzip the contents: unzip 882909.zip
    • Stop the Mobility services: rcgms stop
    • Enter the following commands to backup, implement, and restore permissions of the patch files:
      • cd /opt/novell/datasync/syncengine/connectors/mobility/lib/
      • cp mobility_util.pyc  mobility_util.pyc.bak
      • cp device/smartForward.pyc device/smartForward.pyc.bak
      • cp <pathToExtractedFile>/mobility_util.pyc .
      • cp <pathToExtractedFile>/smartForward.pyc device
      • chmod --reference mobility_util.pyc.bak mobility_util.pyc
      • chmod --reference device/smartForward.pyc.bak device/smartForward.pyc

  2. Start GMS: rcgms start

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