11.3 Agent fails to install even though .NET 4 Framework is installed

  • Document ID:7015220
  • Creation Date:18-Jun-2014
  • Modified Date:30-Jun-2014
    • Micro Focus Products:
      ZENworks Configuration Management

Environment

Novell ZENworks Configuration Management 11.3 System Update

Situation

  • Applying ZCM 11.3 Agent to a device using System Update

  • .NET 4 appears to be installed correctly
  • Errors in system-update.log
[DEBUG] [06/16/2014 09:06:58.388] [2132] [ZENUpdater] [] [SYSTEM] [SystemUpdate] [] [DEBUG] [Prerequisite check failed: .NET 4.0 is required but not found] [] [] [ZENworks]
[ERROR] [06/16/2014 09:06:58.388] [2132] [ZENUpdater] [] [SYSTEM] [SystemUpdate] [ERROR_CHECKING_PREREQUISITE] [ERROR] [.NET 4.0 is required but not found] [] [] [ZENworks]

Resolution

The full .NET 4 Framework needs to be installed on the device.

Cause

.NET 4 Client Profile is only a subset of the .NET 4 Framework.  See the following article from Microsoft for more details:  http://msdn.microsoft.com/en-us/library/cc656912

Additional Information

From ZCM 11.3.1 onwards, the documentation now states the following
Ensure that the full .NET 4 Framework is installed on the device and not the .NET 4 Client Profile.