Novell Dynamic File Services v2.1, Diagnosing a Filter Driver failure with additional logging.

  • Document ID:7015207
  • Creation Date:17-Jun-2014
  • Modified Date:17-Jun-2014
    • Micro Focus Products:
      Dynamic File Services

Environment

Novell File Management Suite Dynamic File Services

Situation

Novell Dynamic File Services v2.1, Diagnosing a Filter Driver failure with additional logging.

When isolating Filter Driver failures, it may be necessary to get additional debug information in the Filter Driver Runtime Log.
 

Resolution

In the Novell Dynamic File Services Console, right click the server you wish to change the logging options on. Select "Properties", then select "Logging options".  On this tab change the Log level for DswMcpCore.config.xml. and DswStandardEngine.config.xml to "DEBUG".  Then select "Apply".

Note:  For the log file to have the additional information, it will be nesessary to reproduce the issue to allow the filter driver to log the information. 

The Dynamic File Services filter driver provides the merged view for Standard pairs. If the driver fails, the merged view is not available. Use the Filter Driver Diagnostics tool to save information that can help you diagnose a driver failure. Be prepared to provide the driver configuration and runtime log files to Novell Support.

  1. Log in to the DynamicFS server as an Administrator user or Domain Admin user.

  2. Right-click the Service Controller icon in the notification area, then select Filter Driver Diagnostics.

  3. Click Save filter driver configuration, navigate to a location, specify a file name, then click OK.

  4. Click Save filter driver runtime log, navigate to a location, specify a file name, then click OK.

  5. Click OK to close the dialog box.

Cause

Default log level is WARN.