Blank or empty users showing in GroupWise Mobility Server Dashboard

  • Document ID:7015193
  • Creation Date:16-Jun-2014
  • Modified Date:18-Jun-2014
    • Micro Focus Products:
      GroupWise

Environment

Novell GroupWise Mobility Service 2.0

Situation

Multiple users with a disabled status in the GroupWise Mobility Service dashboard. When a user in the dashboard is clicked on in Dashboard, the user has no name, no email, no LDAP ID, no POA association, etc. The Initialized says unknown.
GMS WebAdmin | Dashboard Monitor reports blank users with the Status Disabled

Resolution

  1. Download Novell Cool Solutions Tool - dsapp Mobility Administration to the Mobility server:
    • From a terminal window, enter the following: wget -q ftp://ftp.novell.com/outgoing/dsapp.tgz
    • Untar the download: tar xzf dsapp.tgz
    • Run dsapp.sh from a terminal window: ./dsapp.sh from the current directory
    • dsapp.sh should now present a menu in the terminal window

  2. Select User Issues | Remove & reinitialize users options... | Remove disabled users & fix referenceCount

  3. Enter y for both permission prompts.