D70E Duplicate Entry error when associating users to Active Directory

  • 7015124
  • 30-May-2014
  • 05-Jan-2015

Environment

Novell GroupWise 2014

Situation

Customer changed his GroupWise system from eDirectory to Active Directory after upgrading to GroupWise 2014.  From there, they imported the users into AD.  All but 8 of them did sync fine.  Those 8 all returned the error:

D07E Duplicate Entry

In the POA log file.  No amount of dissociation and reassociation would cause these 8 users to sync.

Unable to associate a few users to Active Directory accounts without getting D07E Duplicate Entry error, but most sync just fine

Resolution

  1. Launch the GroupWise Adminstration Console
  2. Navigate to System | System Preferences | General
  3. Update the Admin Preferences from the default Full Distinguished Name to Common Name
  4. Re-associate the problem users and it should work properly

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