Remote Management fails after upgrading to ZCM 11.3

  • 7015107
  • 26-May-2014
  • 17-Nov-2015


Novell ZENworks Configuration Management 11.3 Remote Management


After upgrading to ZCM 11.3, when establishing a remote session to a device, using Rights based Authentication with the Internet Explorer, the following error message comes up: "Rights Authentication failed. The ticket could not be verified by the ZENworks server. Contact Novell Technical Services."


The problem is resolved in version 11.3.1 FRU1 - see TID 7015574 "FTF Roll Up 1 for ZENworks 11.3.1" for detailed information about the Update 11.3.1 FRU1

Workarounds :

Remove the double-byte characters from the "Full name" of the affected administrators.

Use FireFox when establishing a remote session.