NSD setup of SSL with Active Directory

  • 7015053
  • 13-May-2014
  • 13-May-2014


Novell Service Desk 7.0.1, 7.0.2, 7.0.3


Need to setup SSL connection with Active Directory user source.


Preliminary tasks:
1. If DNS will be using during the configuration, verify that the DNS name is resolving correctly.
2. Verify that Novell Service Desk Groups have been setup in AD user source.

Steps to configure SSL for Active Directory:
1. Copy the Domain Certificate to the appliance server.
2. Use the Java keytool to import and trust the Domain Certificate, use the following command:

$JAVA_HOME/bin/keytool -import -alias <DomainCert or name desired> -file <domain_public_cert.cer or filename of domain certificate> -keystore $JAVA_HOME/jre/lib/security/cacerts

3. During the import process, enter in the password
4. Enter Yes to trust certificate.
5. Stop and then restart the NSD services.
6. Follow the steps in the User Guide Documentation for Active Directory Integration, and use SSL - Username + Password.
7. Once test is successful. Use the Advanced tab to enter in the User Groups defined in Active Directory.