Not able to view Discovered Devices in ZCC

  • 7015051
  • 13-May-2014
  • 13-May-2014

Environment

Novell ZENworks Configuration Management 11.2 Discovery

Situation

The device type of one or more devices has been manually changed to Intel AMT.

ZCC shows does not open All Devices or Intel AMT discovered device folder but shows an error.

Debug level zcc.log shows error messages like:
"...
19 Feb 2014 15:58:14 Class....... java.lang.ClassCastException
19 Feb 2014 15:58:14 Message..... com.novell.zenworks.datamodel.objects.discovery.NetworkDevice_UnknownNOSNMP cannot be cast to com.novell.zenworks.datamodel.objects.discovery.AMTDevice
19 Feb 2014 15:58:14 Logged at... ErrorPage...........124

..."

Resolution

Workaround:
Contact Novell Support to clear related discovered device information from the ZCM sql database.

Cause

Manually changing the discovered device type to Intel AMT does not update the all required device details.

Status

Reported to Engineering

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