NOC Dashboard problem with secured communication

  • 7015033
  • 08-May-2014
  • 08-May-2014


NetIQ Operations Center
NetIQ AppManager Operations Portal


NOC Dashboard 5.0 supports three communication modes: unsecured communication, secured communication using SSL, or concurrent usage of both. This can be set and changed from Dashboard's configuration tool (Customizer). This tool updates in the background (among others) Apache Tomcat server configuration file  ..\NovellOperationsCenter\Dashboard\server\conf\server.xml, and writes down the requested communication mode information.
The configuration entry created in this file for unsecured communication is correct, and unsecured mode works correctly. Unfortunately, the configuration entry for secured communication is not correct, protocol value "HTTP/1.1", which is used by the tool, causes an internal issue, as logged in catalina log file:

SEVERE: Error initializing endpoint
java.lang.Exception: No Certificate file specified or invalid file format

This in turn results in indefinite waiting loop in blank HTML viewer, as soon as user attempts to open secured communication against the dashboard server.


At the moment the only solution is to manually update the file \NovellOperationsCenter\Dashboard\server\conf\server.xml, and correct the tag for secured communication. Below is the connector tag for secure communication, with incorrect parameter value in RED:

  <Connector port="8443" protocol="HTTP/1.1" SSLEnabled="true"
               maxThreads="150" scheme="https" secure="true"
               clientAuth="false" sslProtocol="TLS"
               enableLookups="false" disableUploadTimeout="true" maxPostSize="0"
               keystoreFile="conf/keystore" keystorePass="formula" URIEncoding="UTF-8" />


The incorrect value above should be replaced with one of these:
 - "org.apache.coyote.http11.Http11Protocol"
 - "org.apache.coyote.http11.Http11NioProtocol"

and the dashboard server should be restarted.


The "wrong" protocol value being used by Dashboard configuration tool is supposed to work for Tomcat 7, but not for Tomcat 6, on which current  Dashboard version is based.

Additional Information

This has been posted to engineering.