Troubleshooting the GroupWise Document Viewer Agent (GWDVA)

Troubleshooting the GroupWise Document Viewer Agent (GWDVA)
How to verify or test GWDVA connectivity or communication issues

The following will help identify if the GWDVA is listening and is able to receive inbound connections:

• From a terminal window, enter the following on the new server with WebAccess and the new DVA local:
  grep -i dva /var/opt/novell/groupwise/webaccess/webacc.cfg
  
  
• Something like the following should appear:
  # Specify the IP address and Port number of the default DVA.
  Provider.DVA.1.ip=serverAddress.com
  Provider.DVA.1.port=8301
  
  
• Verify you are able to telnet to whatever is provided in that cfg file:
  telnet <ipAddress> <port>
  
  
• Verify that the DVA agent is actually listening on that port:
  netstat ltpn | grep -i <port>
  

See documentation for more details - GroupWise 2014 Administration Guide: Document Viewer Agent.