Troubleshooting the GroupWise Document Viewer Agent (GWDVA)

  • 7014989
  • 30-Apr-2014
  • 30-Apr-2014

Environment

Novell GroupWise 2014
Novell GroupWise 2012
Novell GroupWise 8

Situation

Troubleshooting the GroupWise Document Viewer Agent (GWDVA)
How to verify or test GWDVA connectivity or communication issues

Resolution

The following will help identify if the GWDVA is listening and is able to receive inbound connections:
  • From a terminal window, enter the following on the new server with WebAccess and the new DVA local:
    grep -i dva /var/opt/novell/groupwise/webaccess/webacc.cfg

  • Something like the following should appear:
    # Specify the IP address and Port number of the default DVA.
    Provider.DVA.1.ip=serverAddress.com
    Provider.DVA.1.port=8301


  • Verify you are able to telnet to whatever is provided in that cfg file:
    telnet <ipAddress> <port>

  • Verify that the DVA agent is actually listening on that port:
    netstat ltpn | grep -i <port>

Additional Information

See documentation for more details - GroupWise 2014 Administration Guide: Document Viewer Agent.

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