Environment
Novell ZENworks Configuration Management 11.3 ZENworks Control
Center - ZCC
Situation
Visiting the following page in ZENworks Control Center (ZCC):
Configuration > Infrastructure Management > Novell Customer Center
The following error is seen in ZCC:
ERROR:
java.lang.NullPointerException
The following errors are seen in the zcc.log from the primary server:
ERROR:
[DEBUG] [04/10/2014 13:05:23.732] [5451] [ZENServer] [25320] [zenworks] [ZCC] [] [com.novell.zenworks.datamodel.exceptions.ObjectNotFoundException: 12e1ea1e419a1e28a8d740cdba860721
at com.novell.zenworks.datamodel.session.hibernate.HibernateAbstractSession.getBasicInformation(HibernateAbstractSession.java:1211)
...
] [12e1ea1e419a1e28a8d740cdba860721] [] [com.novell.zenworks.datamodel.exceptions.ObjectNotFoundException] [ZENServer]
[DEBUG] [04/10/2014 13:05:23.732] [5451] [ZENServer] [25320] [zenworks] [ZCC] [] [java.lang.NullPointerException
at com.novell.zenworks.admin.pages.configuration.NCCRegistrationSnapshot.displayRegistration(NCCRegistrationSnapshot.java:186)
...
] [null] [] [java.lang.NullPointerException] [ZENServer]
[DEBUG] [04/10/2014 13:05:23.740] [5451] [ZENServer] [25320] [zenworks] [ZCC] [] [java.lang.NullPointerException
at com.novell.zenworks.admin.pages.settings.NCCConfiguration.onLoadSettings(NCCConfiguration.java:105)
...
] [null] [] [java.lang.NullPointerException] [ZENServer]
Configuration > Infrastructure Management > Novell Customer Center
The following error is seen in ZCC:
ERROR:
java.lang.NullPointerException
The following errors are seen in the zcc.log from the primary server:
ERROR:
[DEBUG] [04/10/2014 13:05:23.732] [5451] [ZENServer] [25320] [zenworks] [ZCC] [] [com.novell.zenworks.datamodel.exceptions.ObjectNotFoundException: 12e1ea1e419a1e28a8d740cdba860721
at com.novell.zenworks.datamodel.session.hibernate.HibernateAbstractSession.getBasicInformation(HibernateAbstractSession.java:1211)
...
] [12e1ea1e419a1e28a8d740cdba860721] [] [com.novell.zenworks.datamodel.exceptions.ObjectNotFoundException] [ZENServer]
[DEBUG] [04/10/2014 13:05:23.732] [5451] [ZENServer] [25320] [zenworks] [ZCC] [] [java.lang.NullPointerException
at com.novell.zenworks.admin.pages.configuration.NCCRegistrationSnapshot.displayRegistration(NCCRegistrationSnapshot.java:186)
...
] [null] [] [java.lang.NullPointerException] [ZENServer]
[DEBUG] [04/10/2014 13:05:23.740] [5451] [ZENServer] [25320] [zenworks] [ZCC] [] [java.lang.NullPointerException
at com.novell.zenworks.admin.pages.settings.NCCConfiguration.onLoadSettings(NCCConfiguration.java:105)
...
] [null] [] [java.lang.NullPointerException] [ZENServer]
Resolution
Reconfigure a current primary server for Novell Customer Center
with the zman nccreg command.
Refer to Novell Customer Center Registration Command for examples and more information.
Refer to Novell Customer Center Registration Command for examples and more information.
Cause
An invalid server was configured on that page. The server had been
removed from the zone, but was still present in the database. The
error was thrown when the device was looked up by the system.
Additional Information
[DEBUG] [04/17/2018 10:50:19.266] [4276] [ZENServer] [480941] [zenworks] [ZCC] [] [java.lang.NullPointerException
at com.novell.zenworks.admin.pages.settings.NCCConfiguration.onLoadSettings(NCCConfiguration.java:102)
at com.novell.zenworks.fw.web.internal.layout.SettingsPluginTemplate.fireOnLoadEvent(SettingsPluginTemplate.java:455)
at com.novell.zenworks.fw.web.internal.layout.SettingsPluginTemplate.loadContent(SettingsPluginTemplate.java:165)
at com.novell.zenworks.fw.web.internal.layout.PluginTemplate.onLoad(PluginTemplate.java:130)
at com.novell.web.controls.WebControl.loadRecursive(WebControl.java:2504)
at com.novell.web.controls.WebControl.loadRecursive(WebControl.java:2510)
at com.novell.web.controls.WebControl.loadRecursive(WebControl.java:2510)
at com.novell.web.controls.WebControl.loadRecursive(WebControl.java:2510)
at com.novell.web.controls.WebControl.loadRecursive(WebControl.java:2510)
at com.novell.web.controls.WebControl.loadRecursive(WebControl.java:2510)
at com.novell.web.controls.WebControl.loadRecursive(WebControl.java:2510)
at com.novell.web.controls.WebControl.loadRecursive(WebControl.java:2510)
at com.novell.web.controls.WebControl.loadRecursive(WebControl.java:2510)
at com.novell.web.controls.WebControl.loadRecursive(WebControl.java:2510)
at com.novell.web.controls.WebControl.loadRecursive(WebControl.java:2510)
at com.novell.web.controls.Page.internalProcessRequest(Page.java:736)
at com.novell.web.controls.Page.processRequest(Page.java:691)
at com.novell.zenworks.fw.web.internal.layout.Index.processRequest(Index.java:1094)
at com.novell.web.internal.controls.PageTag.doEndTag(PageTag.java:86)
at org.apache.jsp.jsp.index_jsp._jspService(index_jsp.java:558)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:731)
at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:439)
at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:395)
at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:339)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:731)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:747)
at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:485)
at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:377)
at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:337)
at com.novell.web.NJWCServlet.serviceImpl(NJWCServlet.java:98)
at com.novell.zenworks.fw.web.internal.ZENworksServlet.service(ZENworksServlet.java:88)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:731)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at com.patchlink.sapphire.web.pages.vulnerability.session.HibernateSessionFilter.doFilter(HibernateSessionFilter.java:75)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:614)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:169)
at com.googlecode.psiprobe.Tomcat70AgentValve.invoke(Tomcat70AgentValve.java:39)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
at com.novell.zenworks.tomcat.ZENRequestValve.synchronousInvoke(ZENRequestValve.java:1444)
at com.novell.zenworks.tomcat.ZENRequestValve.invoke(ZENRequestValve.java:851)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:436)
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1078)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:625)
at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:318)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:745)
] [null] [] [java.lang.NullPointerException] [ZENServer]