NSD Forgot password feature does not work for ldap imported users

  • 7014967
  • 25-Apr-2014
  • 25-Apr-2014

Environment

Novell Service Desk 6.5.4, 7.0, 7.0.1, 7.0.2, 7.0.3

Situation

Forgot password feature does not work for LDAP imported users.

ERROR:
"Unable to retrieve account information from the authentication server. Please contact the Administrator for further assistance."

Resolution

Forgot Password Option is applicable only for the local users created directly through the NSD system. This is not applicable for LDAP Imported Users.

The forget password option is displayed  only when Mixed mode is enabled in  Setup-> Privileges-> Customer-> Mixed Mode or when NSD doesn't have LDAP configured.

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