Self Service Password Reset
Link to SSPR Configuration Editor is not shown on SSPR page
SSPR configuration has been locked
How to unlock SSPR Configuration Manager
For appliance installations of SSPR do the following:
- Go to the appliance administrative console at https://myserver.whatever.something.com:9443
- Select "Administrative Commands"
- Click "unlock configuration"
For Linux or Windows (i.e. non-appliance) installations of SSPR do the following:
Edit the SSPRConfiguration.xml file. In Linux, this is found by default in the Tomcat directory under webapps/SSPR/WEB-INF. In Windows, this is found in by default in C:\Program Files\NetIQ Self Service Password Reset\config
Then restart the SSPR service.
Edit the SSPRConfiguration.xml as follows:
Set "configIsEditable" to true. It should look like this:
Also, if the configuration password has been forgotten or no longer works, delete the property "configPasswordHash"
Note: SSPRConfiguration.xml can be edited with any text editor that can do UTF8 character encoding. Be sure to use a texteditor that can save UTF8. Notepad.exe can not save UTF8; Wordpad.exe can.