Environment
Novell ZENworks Configuration Management 11.3 Subscribe and
Share
Situation
Adding a ZENworks subscription to subscribe to another ZENworks
zone
The sharing zone server is on an internal network in relation to the subscribing server
An error message such as the following is seen in ZCC:
The wizard cannot continue for the following reason(s): ErrorFailed to connect to the remote zone server "10.0.0.35". Connection refused
The sharing zone server is on an internal network in relation to the subscribing server
An error message such as the following is seen in ZCC:
The wizard cannot continue for the following reason(s): ErrorFailed to connect to the remote zone server "10.0.0.35". Connection refused
Resolution
Do the following in the Sharing zone:
Do the following in the Subscribing zone:
- Navigate to the sharing server's Summary page:
ZCC > Devices > Servers > [click the link for applicable server] - Configure an additional IP address for the server:
Settings > Infrastructure Management > Non-detectable IP Addresses
Do the following in the Subscribing zone:
- Rerun the ZENworks Subscription wizard
- Instead of using a zone from the Registered Zones drop-down menu, click: Register with a Zone
- Continue with the wizard as prompted
Additional Information
The important thing to notice about the above error message is that
in this case, 10.0.0.35 is the internal IP address for the sharing
server. This internal IP address isn't reachable by the subscribing
server since the two servers are on different networks
entirely.