Novell Service Desk 7.0.3 UI displays garbage characters

  • Document ID:7014922
  • Creation Date:16-Apr-2014
  • Modified Date:16-Apr-2014
    • Micro Focus Products:
      Service Desk

Environment

Novell Service Desk 7.0.3

Situation

Symptoms:
Novell Service Desk 7.0.3 UI displaying garbage characters for the following locales
  • Italian
  • Swedish
  • Swedish (Sweden)
Changes:
Files were bundled with different encoding instead of UTF-8.

Resolution

The respective localization properties file needs to be replaced with new properties files encoded in UTF-8 format,  following the steps below :

LocaleLocalization File
ItalianLiveTime_it.properties
SwedishLiveTime_sv.properties
Swedish (Sweden)LiveTime_sv_se.properties

Steps to replace the files

1) Stop the 'Novell Service Desk' service
2) Replace existing localization properties file at following locations with the UTF-8 converted file.
  • Windows
    \Program Files\ServiceDesk\Server\webapps\LiveTime\WEB-INF\LiveTime.woa\Contents\Resources\
  • Linux
    /usr/local/ServiceDesk/Server/webapps/LiveTime/WEB-INF/LiveTime.woa/Contents/Resources/
  • Appliance
    /srv/tomcat6/webapps/LiveTime/WEB-INF/LiveTime.woa/Contents/Resources/
3) Start the 'Novell Service Desk' service

Additional Information

Please note that several freeware editor, like Notepad++ for instance, are available to perform the UTF-8 conversion.