Environment
Novell Service Desk 7.0.3
Situation
Symptoms:
Novell Service Desk 7.0.3 UI displaying garbage characters for the following locales
- Italian
- Swedish
- Swedish (Sweden)
Changes:
Files were bundled with different encoding instead of UTF-8.
Resolution
The respective localization properties file needs to be replaced with new properties files encoded in UTF-8 format, following the steps below :
Locale | Localization File |
Italian | LiveTime_it.properties |
Swedish | LiveTime_sv.properties |
Swedish (Sweden) | LiveTime_sv_se.properties |
Steps to replace the files
1) Stop the 'Novell Service Desk' service
2) Replace existing localization properties file at following locations with the UTF-8 converted file.
- Windows\Program Files\ServiceDesk\Server\webapps\LiveTime\WEB-INF\LiveTime.woa\Contents\Resources\
- Linux/usr/local/ServiceDesk/Server/webapps/LiveTime/WEB-INF/LiveTime.woa/Contents/Resources/
- Appliance/srv/tomcat6/webapps/LiveTime/WEB-INF/LiveTime.woa/Contents/Resources/
3) Start the 'Novell Service Desk' service
Additional Information
Please note that several freeware editor, like Notepad++ for instance, are available to perform the UTF-8 conversion.