Can't provide file from SLES repository when installing or updating to GroupWise 2014

  • 7014835
  • 02-Apr-2014
  • 14-Jan-2016

Environment

Novell GroupWise 2014
SUSE Linux Enterprise Server 11

Situation

Unable to install, upgrade, update GroupWise 2014 Monitor Agent, WebAccess, Monitor Application, Calendar Publishing.

One or more of the following errors occur:

  • Please insert medium [SUSE-Linux-Enterprise-Server-11-SP2 11.2.2-1.234] #1 and type 'y' to continue or 'n' to cancel the operation. [yes/no] (no): no
    Failed to provide Package gd-2.0.36.RC1-52.18. Do you want to retry retrieval?

    [SUSE-Linux-Enterprise-Server-11-SP2 11.2.2-1.234|cd:///?devices=/dev/sr1,/dev/sr0] Can't provide file './suse/x86_64/gd-2.0.36.RC1-52.18.x86_64.rpm' from repository 'SUSE-Linux-Enterprise-Server-11-SP2 11.2.2-1.234'
    History:
     - Failed to mount cd:///?devices=/dev/sr1,/dev/sr0 on /var/adm/mount/AP_0x00000001: Mounting media failed (mount: no medium found on /dev/sr0)

     - Can't provide ./suse/x86_64/gd-2.0.36.RC1-52.18.x86_64.rpm

  • Retrieving package jakarta-commons-collections-tomcat5-3.2-88.34.2.noarch (1/19), 27.0 KiB (24.0 KiB unpacked)
    Failed to mount cd:///?devices=/dev/sr1,/dev/sr0 on /var/adm/mount/AP_0x00000001: Mounting media failed (mount: no medium found on /dev/sr0)

    Please insert medium [SUSE-Linux-Enterprise-Server-11-SP2 11.2.2-1.234] #1 and type 'y' to continue or 'n' to cancel the operation. [yes/no] (no): no
    Failed to provide Package jakarta-commons-collections-tomcat5-3.2-88.34.2. Do you want to retry retrieval?

    [SUSE-Linux-Enterprise-Server-11-SP2 11.2.2-1.234|cd:///?devices=/dev/sr1,/dev/sr0] Can't provide file './suse/noarch/jakarta-commons-collections-tomcat5-3.2-88.34.2.noarch.rpm' from repository 'SUSE-Linux-Enterprise-Server-11-SP2 11.2.2-1.234'
    History:
     - Failed to mount cd:///?devices=/dev/sr1,/dev/sr0 on /var/adm/mount/AP_0x00000001: Mounting media failed (mount: no medium found on /dev/sr0)

     - Can't provide ./suse/noarch/jakarta-commons-collections-tomcat5-3.2-88.34.2.noarch.rpm

Resolution

YaST | Software Repositories | Verify the SUSE-Linux-Enterprise-Server Repository is enabled and has an accessible URL. If the repository points to a cd or dvd url and this is a virtual machine, verify the CD/DVD drive is connected and points to the relevant Datastore ISO File. This can and should be checked via the VM Provider's Client, but can likewise be verified in the OS with the lsblk command. For example:
# lsblk
sr0    11:0    1    3.2G  0  /media/SLES-11-SP4-DVD-x86_6412211_

Note: When the URL is corrected, the installation will then successfully retrieve and install the package dependencies.

Cause

The installation is unable to retrieve the necessary packages from the enabled SLES repository.