GWIA SMTP SSL fails while other protocols using ssl work fine

  • Document ID:7014830
  • Creation Date:01-Apr-2014
  • Modified Date:01-Apr-2014
    • Micro Focus Products:
      GroupWise

Environment

Novell GroupWise 2012
Novell GroupWise 8

Situation

GWIA SMTP SSL not working while other protocols using SSL do
IMAP SSL works, WebConsole HTTPS works, SMTP SSL fails.

Resolution

Verify SMTP with SSL, view debug information regarding the SSL handshake:
TID 7014827 - How to test, debug SMTP with SSL using telnet

Verify the certificate is proper. If the certificate is from a third-party Trusted Authority, verify the Certificate Chain files (bundles) are also attached if necessary. The certificate used for GWIA in this case would have the following layers in the certificate file:

  1. The Primary Certificate - your_domain_name.crt
  2. The Intermediate Certificate - intermediateCA.crt
  3. (optional) The Root Certificate - TrustedRoot.crt

    -----BEGIN CERTIFICATE----- 
    (Your Primary SSL certificate: your_domain_name.crt) 
    -----END CERTIFICATE----- 
    -----BEGIN CERTIFICATE----- 
    (Your Intermediate certificate: intermediateCA.crt) 
    -----END CERTIFICATE----- 
    -----BEGIN CERTIFICATE----- 
    (Your Root certificate: TrustedRoot.crt) 
    -----END CERTIFICATE-----