Mobility groupwise-agent reports: Failure parsing soap response. Response string: None; Exception: <urlopen error [Errno 1] _ssl.c:482: error:140770FC:SSL routines:SSL23_GET_SERVER_HELLO:unknown protocol>

  • 7014818
  • 28-Mar-2014
  • 31-Mar-2014

Environment

Novell GroupWise Mobility Service
Novell Data Synchronizer Mobility Pack
SUSE Linux Enterprise Server 11 Service Pack 1 (SLES 11 SP1)

Situation

Configuring users on Mobility service startup takes a long or excessive amount of time.
/var/log/datasync/connectors/groupwise-agent.log
reports the following error repeatedly:
ERROR [CP WSGIServer Thread-3] [gwsoap:521] [userID:<userID>] [eventID:] [objectID:] [] Failure parsing soap response.  Response string: None; Exception: <urlopen error [Errno 1] _ssl.c:482: error:140770FC:SSL routines:SSL23_GET_SERVER_HELLO:unknown protocol>

Resolution

GMS 2.0.x requires SUSE Linux Enterprise Server (SLES) 11 (64-bit), plus Service Pack 2 or Service Pack 3 - see Mobility Server Requirements. See TID 7010339 for upgrading a Mobility server to SLES 11 SP2 / SP3.


Cause

SUSE Linux Enterprise Server 11 Service Pack 1 (SLES 11 SP1) isn't a supported OS for GMS 2.0.x

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