ZCM printer policy loses default printer setting on ZCM login

  • 7014808
  • 26-Mar-2014
  • 01-Apr-2014

Environment

Novell ZENworks Configuration Management 11.3 Printer Policies

Situation

When configuring printers with ZCM printer policies, the default printer setting is lost when logging into ZCM.

The issue is seen when the following conditions occur:
1- The managed device is Windows 7 SP1 64 bit.
2- The default printer setting is not set by the ZCM printer policy.
3- The default printer is set by the user and is one of the printers that is installed via a ZCM printer policy.
4- When logging into ZCM the default printer setting is lost or is changed to one of the default printers.

The registry key of HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows\Device can be seen changing when the issue occurs.  

Resolution

Workaround:
Delete the registry entry for "HKEY_LOCALMACHINE\Software\Novell\DefaultPrinter_<Logged-InUSERNAME>"

Status

Reported to Engineering

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