iManager login page asking for additioanal information like tree name after upgrading NAM appliance from 3.2.2 to 4.0

  • 7014782
  • 24-Mar-2014
  • 24-Mar-2014

Environment

NetIQ Access Manager 3.2 Appliance
NetIQ Access Manager 3.2 Support Pack 2
Upgrading to NetIQ Access Manager 4.0

Situation

After running the upgrade script on the NAM appliance to get from 3.2.2 to 4.0, status messages on the server console confirmed the upgrade ran successfully and without errors. Initial access from users to protected resources confirmed this and no issues were seen during the authentication stages to the Identity server, or accessing Access Gateway protected resources.

The administrator needed to make some small changes and as she accessed the iManager interface, a different login screen was displayed from the norm where an additional field asking for tree name information appeared (the standard non NAM iManager interface).

Resolution

change the file ownership for /opt/novell/nam/adminconsole/webapps/nps/WEB-INF/config.xml from 30004:users to novlwww:novlwww.

Another option is to go into the UI and

1) go to the following screen

AC Login | Configure button | LEFT-PANE: iManager Server | RT-PANE-TAB:Authentication
 
2. Under Modified Cfg
a) Enter the IP address for my AC in the "Default Tree Name" field
b) Enable "Remember login credentials (except password)
c) Enable "Use Secure LDAP for auto-connection"

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