Environment
NetIQ Operations Center 5.0 PB8
Situation
Event Manager Remote Agent: Once installation of remote agent is completed on windows environment an
Auto-Restart service is also created. Besides, daemon is configured to start EveAgentManager at startup
(Customizer - Daemon tab). However, trying to start both windows services (i.e. Daemon, and Auto-Restart) several errors will be raised on daemon.trc.
Note: This behavior is also able to reproduce on previous PBs (e.g. PB6)
Auto-Restart service is also created. Besides, daemon is configured to start EveAgentManager at startup
(Customizer - Daemon tab). However, trying to start both windows services (i.e. Daemon, and Auto-Restart) several errors will be raised on daemon.trc.
Note: This behavior is also able to reproduce on previous PBs (e.g. PB6)
Resolution
Here the steps of workaround, while issues mentioned above are being fixed:
a) Open customizer of Remote EveAgentManger
b) Go to daemon tab
c) Clear “Automatically Start Servers” field, by default has “EveAgentManager“
d) Start daemon by command line (e.g. >mosdaemon.bat )
e) Start eve agent by command line (e.g. > mosstart.bat EveAgentManager)
a) Open customizer of Remote EveAgentManger
b) Go to daemon tab
c) Clear “Automatically Start Servers” field, by default has “EveAgentManager“
d) Start daemon by command line (e.g. >mosdaemon.bat )
e) Start eve agent by command line (e.g. > mosstart.bat EveAgentManager)