Windows explorer.exe crashes while accessing network shares

  • 7014677
  • 03-Mar-2014
  • 30-May-2014


Novell ZENworks Configuration Management 11.2.4  


Accessing files on a networks shares causes explorer.exe to crash.


Reported to Engineering

Additional Information

Problem started after updating to ZCM 11.2.4 MU1.
Customer can reproduce consistently.
Steps to duplicate:
Access a drive mapping.
Open a file docx, xlsx, txt etc... then exit the application.
Within a minute a pop-up box appears stating windows explorer.exe has stopped responding.