Windows explorer.exe crashes while accessing network shares

  • Document ID:7014677
  • Creation Date:03-Mar-2014
  • Modified Date:30-May-2014
    • Micro Focus Products:
      ZENworks Configuration Management

Environment

Novell ZENworks Configuration Management 11.2.4  

Situation

Accessing files on a networks shares causes explorer.exe to crash.
 

Status

Reported to Engineering

Additional Information

Problem started after updating to ZCM 11.2.4 MU1.
 
Customer can reproduce consistently.
Steps to duplicate:
Access a drive mapping.
Open a file docx, xlsx, txt etc... then exit the application.
Within a minute a pop-up box appears stating windows explorer.exe has stopped responding.